Contact support@grinomusic.com promptly with the order ID, account email, beat and reason. Do not send passwords, card secrets or access tokens.
Possible review grounds include duplicate charge, provider reversal, material mismatch, rights complaint, fraud, a reservation timeout or a verified technical failure. A refund is not automatic merely because a buyer listened to a preview or changed their mind; the accepted agreement and applicable law control.
Administrators must verify provider events before changing an order or balance. A refund or reversal must not erase the order, licence, audit trail or producer accounting entry; correcting entries must be linked to the original transaction.
